At Alert Logic, cybersecurity tailored to your environment and organization isn’t a separate feature or paid upgrade — our MDR solution is keenly focused on providing an exceptional customer experience and delivering the security outcomes you seek.
Through the personalized relationships we build with each customer and our use of data and analytics to protect your most critical assets, you will always have visibility into your security posture.
Our white-glove approach to security includes a dedicated team of experts, wholly committed to your success and delivering the greatest protection for your organization.
YOUR TRUSTED ADVISOR
Hi! I’m your MDR Concierge.
As the dedicated customer success manager for your security journey, think of the MDR Concierge as an extension of your security team, here to ensure your business is getting the most value from our MDR solution.
“It’s my job to develop an intimate knowledge of your security objectives, challenges, and business goals, so I can advocate for you. I work with your extended Alert Logic First Team of experts to proactively make recommendations concerning your security posture, maintain a healthy state of visibility, and stay ahead of the bad guys!”
Introducing Your Alert Logic First Team
We are your team of experts dedicated to your protection! At Alert Logic, we understand that threats can happen anytime and anywhere, which is why our team works around the clock, continuously monitoring and identifying threats to give you peace of mind.
We’re in YOUR corner.
Security Operations Center (SOC) Analyst
“Available 24/7, I continuously monitor your security data, triage, and escalate security incidents to protect you from existing and emerging threats.”
Application & Platform Expert
“Don’t hesitate to contact me or one of my fellow experts for any issues or questions you have related to the Alert Logic application and platform.”
Web Application Specialist
“I’m a web application security expert constantly feeding vital information to your Alert Logic security team to ensure your apps are safe.”
Security Content Engineer
“I keep the Alert Logic MDR portfolio current by releasing security updates every day, especially when threats occur.”
Exceptional Service from the Start
Meet Your Onboarding Experts
“I work directly with you to activate and configure your new services — ensuring you realize immediate value from the Alert Logic MDR solution.”
- Trusted, knowledgeable partners throughout the discovery process
- Full understanding of your current security posture, including risks, exposures, and complexities of your operations
- Customized discovery and consultation to tailor your best service
- Assurance in the effectiveness of the proposed solution to achieve your goals
- Rapid time-to-value
- Achievement of your desired outcomes
You’ve met your team, now consider the advantages:
- Comprehensive and ongoing 24/7 monitoring and detection coverage of all your assets
- Seamless coexistence within your security environment
- Continuous data demonstrating service effectiveness
- Alerts and instructions to improve your security posture before you even discover the threats
- Automated tasks, freeing up your time
- Weekly operations calls, ongoing reviews, and surveys
- Dedicated technical support and engineers
- Unrivaled expertise in cloud-based security
- Compliance support